Address:
Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
Telephone:
+44 0114 205 8335
E-mail:
service@furrrypetsupplies.com
Business Hours:
Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Last Updated: 01 September 2026
At Furrry Pet Supplies (furrrypetsupplies.com) , we want our customers to shop with confidence. Our range includes Carriers & Travel Products for Dogs.
This policy explains how returns, cancellations, exchanges, and refunds are handled for purchases made through our website, in compliance with UK consumer law.
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods without giving any reason (for distance sales).
The cancellation period ends 14 days after the day you (or a person you nominate) receive the goods.
You must notify us of your decision to cancel within this 14-day period.
You then have a further 14 days to return the goods to us.
This statutory right is in addition to our voluntary 14-day returns policy (see Section 2).
In addition to your statutory rights, we offer a 14-day return period for eligible purchases.
You may request a return within 14 days of receiving your order.
This applies to both change-of-mind returns and returns due to other non-fault reasons.
Our 14-day return policy does not affect your statutory consumer rights.
To be eligible for a return (whether under statutory rights or our voluntary policy), the product must meet the following conditions:
Unused and in the same condition as received.
In its original packaging and in a resalable condition.
All accessories, tags, and instructions must be complete.
For carriers and travel products: The product must not have been used with a pet and must be free from pet hair, odours, or stains.
We accept exchanges for eligible items.
If you wish to exchange an item for a different product (e.g., a different size, colour, or model), please contact our customer service team to arrange this.
Exchanges are subject to stock availability.
The same conditions apply to exchanges as to returns (e.g., items must be unused, in original packaging, free from pet hair or odours).
If the replacement item is of higher value, a supplementary payment may be required.
If of lower value, the difference will be refunded to you via your original payment method (VISA or Mastercard).
No restocking fee is charged for exchanges.
If the return is necessary because of an error on our part (incorrect item sent, faulty goods, or damage upon delivery), we will cover the full cost of return transportation and issue a full refund.
This includes:
Incorrect item dispatched
Faulty or defective products
Damage sustained during transit
Items not as described
If you are returning a product for personal reasons (change of mind, doesn't fit your needs, etc.):
You are responsible for the return transportation costs.
We will arrange collection and deduct the cost from your refund, or you may arrange your own return with a courier.
Important: Under UK law, for non-fault returns, the cost of returning the goods is normally borne by the consumer. We clearly communicate this cost structure to you.
The following items are not eligible for return or refund:
Items returned after the 14-day cancellation period or the 14-day voluntary return period (where applicable)
Items that have been used, damaged, or altered (beyond reasonable inspection)
Items missing accessories, tags, or instructions
Items specifically made to your specifications or clearly personalised (bespoke products)
To request a return, exchange, or refund, please contact our customer service team:
By Email: service@furrrypetsupplies.com
By Phone: +44 0114 205 8335
Please provide:
Order number
Customer name
Product name
Delivery address
Reason for return
Photographs (especially for damaged or faulty items)
Our team will review your request and respond within 1 to 2 business days.
If your return is approved, we will provide:
A return address (or collection instructions for large items)
Detailed packaging and handling instructions for safe return transportation
Important Note on Return Labels:
For all UK returns, a pre-paid return label will be included in your original package for your convenience.
If you have lost or misplaced the label, please contact us and we will email a replacement.
Once we receive the returned product (or complete the collection), we will inspect it to confirm it meets the return conditions.
Refund processing time: We aim to process your refund within 3 business days of receiving the returned goods.
Refund method: Refunds will be made to the original payment method used for your purchase (VISA or Mastercard).
Confirmation: You will receive an email confirmation once the refund has been processed.
If the product you receive is:
Faulty or damaged
Not as described
Not fit for purpose
Please contact us within 48 hours of delivery, providing clear photographs of the issue.
We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include:
Full refund
Replacement
Repair (where feasible)
Price reduction
Important: Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Goods must be as described, fit for purpose, and of satisfactory quality.
If your order has not yet been processed and dispatched, you can request cancellation:
Please contact us as soon as possible.
If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund.
Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
Our standard UK delivery is free of charge.
As no standard delivery fee is charged, there is normally no delivery charge to deduct from or refund.
If you paid for a premium delivery service (where applicable), the delivery charge may be refundable in accordance with UK consumer law.
Nothing in this Returns & Refunds Policy limits or excludes your statutory consumer rights.
In particular, this policy does not affect rights relating to:
Faulty goods
Goods that are not as described
Goods that are not fit for purpose
Statutory cancellation rights under the Consumer Contracts Regulations
UK law does not allow businesses to remove consumers' legal rights through a returns policy.
If you have any questions about returns, exchanges, or this policy, please contact our customer service team:
Furrry Pet Supplies
Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
Email: service@furrrypetsupplies.com
Phone: +44 0114 205 8335
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
In accordance with legal requirements, we provide the following information about our website hosting provider:
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com
Furrry Pet Supplies reserves the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
This Returns & Refunds Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 01 September 2026
At Furrry Pet Supplies (furrrypetsupplies.com) , we want our customers to shop with confidence. Our range includes Carriers & Travel Products for Dogs.
This policy explains how returns, cancellations, exchanges, and refunds are handled for purchases made through our website, in compliance with UK consumer law.
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods without giving any reason (for distance sales).
The cancellation period ends 14 days after the day you (or a person you nominate) receive the goods.
You must notify us of your decision to cancel within this 14-day period.
You then have a further 14 days to return the goods to us.
This statutory right is in addition to our voluntary 14-day returns policy (see Section 2).
In addition to your statutory rights, we offer a 14-day return period for eligible purchases.
You may request a return within 14 days of receiving your order.
This applies to both change-of-mind returns and returns due to other non-fault reasons.
Our 14-day return policy does not affect your statutory consumer rights.
To be eligible for a return (whether under statutory rights or our voluntary policy), the product must meet the following conditions:
Unused and in the same condition as received.
In its original packaging and in a resalable condition.
All accessories, tags, and instructions must be complete.
For carriers and travel products: The product must not have been used with a pet and must be free from pet hair, odours, or stains.
We accept exchanges for eligible items.
If you wish to exchange an item for a different product (e.g., a different size, colour, or model), please contact our customer service team to arrange this.
Exchanges are subject to stock availability.
The same conditions apply to exchanges as to returns (e.g., items must be unused, in original packaging, free from pet hair or odours).
If the replacement item is of higher value, a supplementary payment may be required.
If of lower value, the difference will be refunded to you via your original payment method (VISA or Mastercard).
No restocking fee is charged for exchanges.
If the return is necessary because of an error on our part (incorrect item sent, faulty goods, or damage upon delivery), we will cover the full cost of return transportation and issue a full refund.
This includes:
Incorrect item dispatched
Faulty or defective products
Damage sustained during transit
Items not as described
If you are returning a product for personal reasons (change of mind, doesn't fit your needs, etc.):
You are responsible for the return transportation costs.
We will arrange collection and deduct the cost from your refund, or you may arrange your own return with a courier.
Important: Under UK law, for non-fault returns, the cost of returning the goods is normally borne by the consumer. We clearly communicate this cost structure to you.
The following items are not eligible for return or refund:
Items returned after the 14-day cancellation period or the 14-day voluntary return period (where applicable)
Items that have been used, damaged, or altered (beyond reasonable inspection)
Items missing accessories, tags, or instructions
Items specifically made to your specifications or clearly personalised (bespoke products)
To request a return, exchange, or refund, please contact our customer service team:
By Email: service@furrrypetsupplies.com
By Phone: +44 0114 205 8335
Please provide:
Order number
Customer name
Product name
Delivery address
Reason for return
Photographs (especially for damaged or faulty items)
Our team will review your request and respond within 1 to 2 business days.
If your return is approved, we will provide:
A return address (or collection instructions for large items)
Detailed packaging and handling instructions for safe return transportation
Important Note on Return Labels:
For all UK returns, a pre-paid return label will be included in your original package for your convenience.
If you have lost or misplaced the label, please contact us and we will email a replacement.
Once we receive the returned product (or complete the collection), we will inspect it to confirm it meets the return conditions.
Refund processing time: We aim to process your refund within 3 business days of receiving the returned goods.
Refund method: Refunds will be made to the original payment method used for your purchase (VISA or Mastercard).
Confirmation: You will receive an email confirmation once the refund has been processed.
If the product you receive is:
Faulty or damaged
Not as described
Not fit for purpose
Please contact us within 48 hours of delivery, providing clear photographs of the issue.
We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include:
Full refund
Replacement
Repair (where feasible)
Price reduction
Important: Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Goods must be as described, fit for purpose, and of satisfactory quality.
If your order has not yet been processed and dispatched, you can request cancellation:
Please contact us as soon as possible.
If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund.
Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
Our standard UK delivery is free of charge.
As no standard delivery fee is charged, there is normally no delivery charge to deduct from or refund.
If you paid for a premium delivery service (where applicable), the delivery charge may be refundable in accordance with UK consumer law.
Nothing in this Returns & Refunds Policy limits or excludes your statutory consumer rights.
In particular, this policy does not affect rights relating to:
Faulty goods
Goods that are not as described
Goods that are not fit for purpose
Statutory cancellation rights under the Consumer Contracts Regulations
UK law does not allow businesses to remove consumers' legal rights through a returns policy.
If you have any questions about returns, exchanges, or this policy, please contact our customer service team:
Furrry Pet Supplies
Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
Email: service@furrrypetsupplies.com
Phone: +44 0114 205 8335
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
In accordance with legal requirements, we provide the following information about our website hosting provider:
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com
Furrry Pet Supplies reserves the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
This Returns & Refunds Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 01 September 2026
At Furrry Pet Supplies, we offer delivery across the United Kingdom on eligible pet travel product orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
We currently offer delivery to addresses throughout the United Kingdom mainland.
We deliver to:
England (including the Scottish Borders)
Wales
Scotland (excluding the Highlands and Islands)
Please note: We do not currently deliver to:
Northern Ireland
The Channel Islands
The Isle of Man
Scottish Highlands and Islands
UK offshore islands
Important: Under UK advertising regulations, if we state delivery to "the UK," customers are entitled to assume this covers the whole UK, including all islands and the Scottish Highlands, unless we clearly state otherwise. This is why we specify our exact delivery areas above.
Please make sure that your delivery address is complete and accurate when placing your order, and inform us of any access restrictions (e.g., narrow staircases, limited parking, lift access) before delivery.
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
All pet travel product orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
Orders placed after the cut-off time will be processed on the next business day.
Standard delivery timeframe: 7 to 15 business days (transit time after dispatch).
This is an estimated delivery timeframe and may vary depending on:
Product availability
Order size
Delivery location
Courier capacity
Seasonal peaks and public holidays
Once your order is confirmed, we will arrange delivery and provide you with a more specific timeframe.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.
Once your order has been processed and delivery arrangements have been made, we will contact you using the details provided with your order. This will include:
A confirmation of your scheduled delivery date
Contact information for the delivery team
Please ensure that your telephone number and email address are correct.
For larger or bulkier items, we use specialist delivery services:
You will receive an estimated time slot and the driver will contact you before arrival
The driver will deliver to your doorstep or to a location of your choice (subject to access)
Important: Please inspect your order upon delivery. If any issues are found, note them on the delivery receipt and contact us immediately.
Before placing an order, customers should ensure the products can be safely delivered to the property.
Please check the following:
Doorways and hallways
Staircases and stairwells
Lifts (size and weight capacity)
Corridors and turning spaces
Parking and access for a delivery vehicle
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
If delivery is refused or cannot be completed, a collection charge may apply.
For larger items, if delivery is refused or a collection is requested within 14 days of delivery (unless faulty or misdescribed), a non-refundable collection charge may apply.
Please ensure you are available to accept delivery on the agreed date.
We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
Transport disruption
Severe weather
Supplier delays
Peak shipping periods
Other unforeseen circumstances
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
Your order number
Your name
Photographs of the issue
A description of the problem
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
Furrry Pet Supplies
Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
Email: service@furrrypetsupplies.com
Phone: +44 0114 205 8335
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
In accordance with legal requirements, we provide the following information about our website hosting provider:
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com
Furrry Pet Supplies reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 01 September 2026
At Furrry Pet Supplies, we offer delivery across the United Kingdom on eligible pet travel product orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
We currently offer delivery to addresses throughout the United Kingdom mainland.
We deliver to:
England (including the Scottish Borders)
Wales
Scotland (excluding the Highlands and Islands)
Please note: We do not currently deliver to:
Northern Ireland
The Channel Islands
The Isle of Man
Scottish Highlands and Islands
UK offshore islands
Important: Under UK advertising regulations, if we state delivery to "the UK," customers are entitled to assume this covers the whole UK, including all islands and the Scottish Highlands, unless we clearly state otherwise. This is why we specify our exact delivery areas above.
Please make sure that your delivery address is complete and accurate when placing your order, and inform us of any access restrictions (e.g., narrow staircases, limited parking, lift access) before delivery.
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
All pet travel product orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
Orders placed after the cut-off time will be processed on the next business day.
Standard delivery timeframe: 7 to 15 business days (transit time after dispatch).
This is an estimated delivery timeframe and may vary depending on:
Product availability
Order size
Delivery location
Courier capacity
Seasonal peaks and public holidays
Once your order is confirmed, we will arrange delivery and provide you with a more specific timeframe.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.
Once your order has been processed and delivery arrangements have been made, we will contact you using the details provided with your order. This will include:
A confirmation of your scheduled delivery date
Contact information for the delivery team
Please ensure that your telephone number and email address are correct.
For larger or bulkier items, we use specialist delivery services:
You will receive an estimated time slot and the driver will contact you before arrival
The driver will deliver to your doorstep or to a location of your choice (subject to access)
Important: Please inspect your order upon delivery. If any issues are found, note them on the delivery receipt and contact us immediately.
Before placing an order, customers should ensure the products can be safely delivered to the property.
Please check the following:
Doorways and hallways
Staircases and stairwells
Lifts (size and weight capacity)
Corridors and turning spaces
Parking and access for a delivery vehicle
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
If delivery is refused or cannot be completed, a collection charge may apply.
For larger items, if delivery is refused or a collection is requested within 14 days of delivery (unless faulty or misdescribed), a non-refundable collection charge may apply.
Please ensure you are available to accept delivery on the agreed date.
We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
Transport disruption
Severe weather
Supplier delays
Peak shipping periods
Other unforeseen circumstances
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
Your order number
Your name
Photographs of the issue
A description of the problem
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
Furrry Pet Supplies
Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
Email: service@furrrypetsupplies.com
Phone: +44 0114 205 8335
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
In accordance with legal requirements, we provide the following information about our website hosting provider:
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com
Furrry Pet Supplies reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 01 September 2026
Find below the answers to the most frequently asked questions about our products, your order, and our services on furrrypetsupplies.com.
At Furrry Pet Supplies, we offer a range of brand new pet travel products including Carriers & Travel Products for Dogs.
A: We specialise in pet travel products designed to make journeys with your dog safer, easier, and more comfortable. Our range includes:
Carriers & Travel Products for Dogs – From sturdy, well-ventilated carriers to comfortable travel beds, car seat covers, and seat belts.
All our products are brand new and carefully selected for quality, durability, and the safety and comfort of your pet.
A: Yes, all products we sell are brand new and carefully selected for quality, durability, and functionality. We work with trusted suppliers to ensure consistent quality across our collection.
A: Payments on our Site are made exclusively by bank card. We accept:
VISA
Mastercard
All transactions are secure and compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.
A: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day are processed the same day.
Orders placed after the cut-off time are processed on the next business day.
A: Our standard UK delivery is free of charge. For premium delivery services (where applicable), costs will be clearly indicated at checkout. We deliver to addresses within mainland UK (excluding some remote islands and Northern Ireland, as indicated at checkout).
A: The total estimated delivery time is 8 to 17 business days (1 to 2 days processing + 7 to 15 days transit after dispatch). You will receive a tracking number by email as soon as your order is dispatched.
A: We currently deliver to addresses within mainland UK. We do not currently deliver to:
Northern Ireland
The Channel Islands
The Isle of Man
Scottish Highlands and Islands
Other UK offshore islands
If you are unsure whether we deliver to your postcode, please contact us before placing your order.
A: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason.
In addition, we offer a 14-day voluntary return period for eligible purchases.
Conditions for Return:
The product must be unused and in the same condition as received.
It must be in its original packaging and in a resalable condition.
All accessories, tags, and instructions must be complete.
For carriers and travel products: The product must not have been used with a pet and must be free from pet hair, odours, or stains.
We also accept exchanges for eligible items. If you wish to exchange a product for a different size, colour, or model, please contact our customer service team. Exchanges are subject to stock availability.
For change-of-mind returns, you are responsible for the return transportation costs. For faulty or damaged items, we cover the full cost.
For any return or exchange request, contact us at service@furrrypetsupplies.com. For more details, please consult our full Returns & Refunds Policy available on the Site.
A: If your product arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at service@furrrypetsupplies.com, attaching clear photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include a full refund, replacement, repair (where feasible), or price reduction.
A: If your order has not yet been processed and dispatched, you can request cancellation. Please contact us as soon as possible at service@furrrypetsupplies.com. If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
A: Some products may require minor assembly or installation (e.g., car seat covers, travel crates). Instructions are included with the product. For more complex items, we recommend following the manufacturer's guidelines carefully. If you have any questions, please contact us before assembly.
A: Our customer service team is available to assist you:
By Email: service@furrrypetsupplies.com
By Phone: +44 0114 205 8335
By Post: Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
We aim to respond to all enquiries within 1 to 2 business days.
A: We are a UK-based online retailer operating from our base in Sheffield. Our registered office address is:
Furrry Pet Supplies
Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
In accordance with legal requirements, we provide the following information about our website hosting provider:
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com
Last Updated: 01 September 2026
Find below the answers to the most frequently asked questions about our products, your order, and our services on furrrypetsupplies.com.
At Furrry Pet Supplies, we offer a range of brand new pet travel products including Carriers & Travel Products for Dogs.
A: We specialise in pet travel products designed to make journeys with your dog safer, easier, and more comfortable. Our range includes:
Carriers & Travel Products for Dogs – From sturdy, well-ventilated carriers to comfortable travel beds, car seat covers, and seat belts.
All our products are brand new and carefully selected for quality, durability, and the safety and comfort of your pet.
A: Yes, all products we sell are brand new and carefully selected for quality, durability, and functionality. We work with trusted suppliers to ensure consistent quality across our collection.
A: Payments on our Site are made exclusively by bank card. We accept:
VISA
Mastercard
All transactions are secure and compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.
A: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day are processed the same day.
Orders placed after the cut-off time are processed on the next business day.
A: Our standard UK delivery is free of charge. For premium delivery services (where applicable), costs will be clearly indicated at checkout. We deliver to addresses within mainland UK (excluding some remote islands and Northern Ireland, as indicated at checkout).
A: The total estimated delivery time is 8 to 17 business days (1 to 2 days processing + 7 to 15 days transit after dispatch). You will receive a tracking number by email as soon as your order is dispatched.
A: We currently deliver to addresses within mainland UK. We do not currently deliver to:
Northern Ireland
The Channel Islands
The Isle of Man
Scottish Highlands and Islands
Other UK offshore islands
If you are unsure whether we deliver to your postcode, please contact us before placing your order.
A: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason.
In addition, we offer a 14-day voluntary return period for eligible purchases.
Conditions for Return:
The product must be unused and in the same condition as received.
It must be in its original packaging and in a resalable condition.
All accessories, tags, and instructions must be complete.
For carriers and travel products: The product must not have been used with a pet and must be free from pet hair, odours, or stains.
We also accept exchanges for eligible items. If you wish to exchange a product for a different size, colour, or model, please contact our customer service team. Exchanges are subject to stock availability.
For change-of-mind returns, you are responsible for the return transportation costs. For faulty or damaged items, we cover the full cost.
For any return or exchange request, contact us at service@furrrypetsupplies.com. For more details, please consult our full Returns & Refunds Policy available on the Site.
A: If your product arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at service@furrrypetsupplies.com, attaching clear photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include a full refund, replacement, repair (where feasible), or price reduction.
A: If your order has not yet been processed and dispatched, you can request cancellation. Please contact us as soon as possible at service@furrrypetsupplies.com. If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
A: Some products may require minor assembly or installation (e.g., car seat covers, travel crates). Instructions are included with the product. For more complex items, we recommend following the manufacturer's guidelines carefully. If you have any questions, please contact us before assembly.
A: Our customer service team is available to assist you:
By Email: service@furrrypetsupplies.com
By Phone: +44 0114 205 8335
By Post: Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
We aim to respond to all enquiries within 1 to 2 business days.
A: We are a UK-based online retailer operating from our base in Sheffield. Our registered office address is:
Furrry Pet Supplies
Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom
In accordance with legal requirements, we provide the following information about our website hosting provider:
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com
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