Last Updated: 01 September 2026
At Furrry Pet Supplies, we offer delivery across the United Kingdom on eligible pet travel product orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
1. Delivery Areas
We currently offer delivery to addresses throughout the United Kingdom mainland.
We deliver to:
Please note: We do not currently deliver to:
Important: Under UK advertising regulations, if we state delivery to "the UK," customers are entitled to assume this covers the whole UK, including all islands and the Scottish Highlands, unless we clearly state otherwise. This is why we specify our exact delivery areas above.
Please make sure that your delivery address is complete and accurate when placing your order, and inform us of any access restrictions (e.g., narrow staircases, limited parking, lift access) before delivery.
2. Delivery Cost
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
3. Order Processing Time
All pet travel product orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
-
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
-
Orders placed after the cut-off time will be processed on the next business day.
4. Delivery Time
This is an estimated delivery timeframe and may vary depending on:
Once your order is confirmed, we will arrange delivery and provide you with a more specific timeframe.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.
5. Delivery Confirmation
Once your order has been processed and delivery arrangements have been made, we will contact you using the details provided with your order. This will include:
Please ensure that your telephone number and email address are correct.
6. Delivery of Pet Travel Products
For larger or bulkier items, we use specialist delivery services:
Important: Please inspect your order upon delivery. If any issues are found, note them on the delivery receipt and contact us immediately.
7. Access and Delivery Requirements
Before placing an order, customers should ensure the products can be safely delivered to the property.
Please check the following:
-
Doorways and hallways
-
Staircases and stairwells
-
Lifts (size and weight capacity)
-
Corridors and turning spaces
-
Parking and access for a delivery vehicle
-
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
8. Failed Delivery and Returns
If delivery is refused or cannot be completed, a collection charge may apply.
For larger items, if delivery is refused or a collection is requested within 14 days of delivery (unless faulty or misdescribed), a non-refundable collection charge may apply.
Please ensure you are available to accept delivery on the agreed date.
9. Delivery Delays
We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
10. Delivery Problems (Damaged or Incorrect Items)
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
11. Contact Us
Furrry Pet Supplies
Unit 65 & 67, The Moor Market, The Moor, Sheffield City Centre, Sheffield S1 4PF, United Kingdom
12. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com
13. Changes to This Delivery Policy
Furrry Pet Supplies reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
14. Governing Law
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 01 September 2026
At Furrry Pet Supplies, we offer delivery across the United Kingdom on eligible pet travel product orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
1. Delivery Areas
We currently offer delivery to addresses throughout the United Kingdom mainland.
We deliver to:
Please note: We do not currently deliver to:
Important: Under UK advertising regulations, if we state delivery to "the UK," customers are entitled to assume this covers the whole UK, including all islands and the Scottish Highlands, unless we clearly state otherwise. This is why we specify our exact delivery areas above.
Please make sure that your delivery address is complete and accurate when placing your order, and inform us of any access restrictions (e.g., narrow staircases, limited parking, lift access) before delivery.
2. Delivery Cost
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
3. Order Processing Time
All pet travel product orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
-
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
-
Orders placed after the cut-off time will be processed on the next business day.
4. Delivery Time
This is an estimated delivery timeframe and may vary depending on:
Once your order is confirmed, we will arrange delivery and provide you with a more specific timeframe.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 7–15 day estimate is well within this legal requirement.
5. Delivery Confirmation
Once your order has been processed and delivery arrangements have been made, we will contact you using the details provided with your order. This will include:
Please ensure that your telephone number and email address are correct.
6. Delivery of Pet Travel Products
For larger or bulkier items, we use specialist delivery services:
Important: Please inspect your order upon delivery. If any issues are found, note them on the delivery receipt and contact us immediately.
7. Access and Delivery Requirements
Before placing an order, customers should ensure the products can be safely delivered to the property.
Please check the following:
-
Doorways and hallways
-
Staircases and stairwells
-
Lifts (size and weight capacity)
-
Corridors and turning spaces
-
Parking and access for a delivery vehicle
-
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
8. Failed Delivery and Returns
If delivery is refused or cannot be completed, a collection charge may apply.
For larger items, if delivery is refused or a collection is requested within 14 days of delivery (unless faulty or misdescribed), a non-refundable collection charge may apply.
Please ensure you are available to accept delivery on the agreed date.
9. Delivery Delays
We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
10. Delivery Problems (Damaged or Incorrect Items)
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
11. Contact Us
Furrry Pet Supplies
Unit 65 & 67, The Moor Market, The Moor, Sheffield City Centre, Sheffield S1 4PF, United Kingdom
12. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com
13. Changes to This Delivery Policy
Furrry Pet Supplies reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically for updates.
14. Governing Law
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
