Terms & Conditions

Last Updated: 01 September 2026

Welcome to Furrry Pet Supplies.

These Terms & Conditions apply to your use of our website and to purchases made through our online store.

By using this website or placing an order with us, you agree to these Terms & Conditions.

1. About Us

This website is operated by:

Furrry Pet Supplies
Unit 65 & 67, The Moor Market, Sheffield City Centre, Sheffield S1 4PF,United Kingdom

Telephone: +44 0114 205 8335
Email: service@furrrypetsupplies.com

Furrry Pet Supplies is a UK-based online retailer specialising in pet travel products.

2. Products

We sell pet travel products through our website, including:

Carriers & Travel Products for Dogs

Product descriptions, photographs, dimensions, colours, materials, and other information are provided to help customers make an informed purchasing decision.

We make reasonable efforts to ensure that product information and photographs are accurate. However, colours may appear slightly different depending on your device or screen settings.

Product specifications (such as sizes, weight limits, and materials) should be checked carefully before placing an order to ensure suitability for your pet.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible.

Where we are unable to fulfil an order, we will arrange an appropriate refund for any payment already made for the unavailable product.

We do not guarantee that every product shown on the website will remain available at all times.

4. Prices

All prices displayed on our website are in GBP (£) .

The price displayed on the product page is the price applicable to the product at the time of purchase, subject to any clearly stated delivery or additional charges.

Where delivery charges apply, these will be communicated before you complete your purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted, except where required by law.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a genuine reason, including:

The product is unavailable
There is an obvious pricing or product information error
We are unable to deliver to the specified address
Payment has not been successfully authorised
We reasonably suspect fraudulent or unauthorised activity

If we cancel an order after payment has been taken, we will arrange a refund of the relevant amount.

6. Payment

We accept payment exclusively by bank card through our secure online checkout.

Accepted payment methods:

VISA
Mastercard

Payment must be successfully authorised before an order can be processed.

All online payments are processed through secure payment systems compliant with PCI-DSS standards.

We do not store your complete payment card details on our website.

No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.

7. Delivery

Delivery is available to addresses within mainland UK (excluding some remote islands and Northern Ireland, as indicated at checkout).

Delivery availability, delivery charges and estimated delivery times may depend on:

Your delivery postcode
The size and quantity of the products
Product availability
The delivery service selected

Any applicable delivery charge will be shown before you complete your order. Our standard UK delivery is free of charge.

Estimated Delivery Time:

Order Processing: 1 to 2 business days
Transit Time: 7 to 15 business days
Total Estimated Time: 8 to 17 business days

Orders placed before 2:00 PM (London time) on a business day are processed the same day.

Estimated delivery dates are provided as an indication and may be affected by circumstances outside our reasonable control.

For more information, please see our Delivery & Shipping Policy.

8. Product Safety and Use

Pet travel products are designed for the safety and comfort of your dog. Customers are responsible for:

Ensuring the product is suitable for their pet's size, weight, and temperament
Following all manufacturer instructions for proper use and installation
Regularly inspecting products for wear and tear
Using products in accordance with UK pet travel safety guidelines

We cannot be held responsible for issues arising from incorrect use, improper installation, or failure to follow manufacturer guidelines.

9. Returns, Cancellation and Exchanges

Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason (for distance sales).

The cancellation period ends 14 days after the day you (or a person you nominate) receives the goods.

In addition, we offer a 14-day voluntary return period for eligible purchases.

Conditions for Return:

The product must be unused and in the same condition as received
It must be in its original packaging and in a resalable condition
All accessories, tags, and instructions must be complete
For carriers and travel products: The product must not have been used with a pet and must be free from pet hair, odours, or stains

Exchanges:

We also accept exchanges for eligible items. If you wish to exchange a product for a different size, colour, or model, please contact our customer service team. Exchanges are subject to stock availability. No restocking fee is charged for exchanges.

Return Costs:

For faulty, damaged, or incorrect items: We cover the full cost of return transportation
For change of mind (non-fault) returns: You are responsible for the return transportation costs

Refund Timeline: We aim to process your refund within 3 business days of receiving the returned goods. Refunds will be made to the original payment method (VISA or Mastercard).

Please see our Returns & Refunds Policy for full information.

10. Faulty or Incorrect Products

If your product is faulty, damaged, not as described, or otherwise does not meet your legal rights, please contact us as soon as possible (within 48 hours of delivery if possible) at service@furrrypetsupplies.com, attaching clear photographs of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.

Your statutory rights are not affected.

UK consumer law provides protections where goods are faulty or not as described.

11. Product Images

We make reasonable efforts to ensure that product images accurately represent the products offered.

However, minor differences in colour, texture, finish or appearance may occur due to photography, lighting and individual screen settings.

12. Website Use

You agree to use this website lawfully and responsibly.

You must not:

Attempt to gain unauthorised access to the website
Interfere with website security
Introduce malicious software
Copy or reproduce website content for commercial purposes without permission
Use the website for fraudulent or unlawful activities

We reserve the right to restrict access to the website where necessary to protect our business, customers or website.

13. Intellectual Property

Unless otherwise stated, the content of this website, including logos, text, photographs, graphics, product descriptions, and website design is owned by or licensed to Furrry Pet Supplies.

You may not reproduce, modify, distribute or commercially use our website content without our prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment providers, delivery providers, analytics services, maps, and social media services.

These services may have their own terms and privacy policies.

We are not responsible for the content or policies of third-party websites or services that we do not control.

15. Privacy

We process personal information in accordance with our Privacy Policy.

Personal information may be used where necessary to:

Process orders
Arrange delivery
Provide customer support
Process payments
Respond to enquiries
Improve our website and services

Please see our Privacy Policy for more information.

16. Website Hosting Information

In accordance with legal requirements, we provide the following information about our website hosting provider:

Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com
E-commerce Platform Provider: Shopline

17. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

This includes liability for matters such as death or personal injury caused by negligence, fraud, or your statutory consumer rights.

We will not be responsible for losses that could not reasonably have been anticipated at the time the contract was formed, except where applicable law provides otherwise.

Any limitation of liability must be interpreted consistently with applicable UK consumer law.

18. Events Outside Our Control

We will not be responsible for delays caused by circumstances outside our reasonable control.

These may include:

Severe weather
Transport disruption
Road closures
Natural disasters
Government restrictions
Major service interruptions
Other events beyond our reasonable control

Where such an event affects your order, we will take reasonable steps to keep you informed.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the relevant update date.

Changes will not affect rights or obligations relating to orders that have already been accepted, unless required by law.

20. Governing Law

These Terms & Conditions are governed by the laws applicable in England and Wales.

Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to you under UK law.

21. Contact Us

If you have any questions about these Terms & Conditions, your order or our services, please contact us.